1. Cancellation

1.1. You have the option to cancel your order; however, certain conditions and timeframes apply.

1.2. To cancel an order, you must contact Prezzie by email or phone at least 5 hours before the scheduled delivery time. Please ensure that you provide your order details, including the order number, to facilitate the cancellation process.

1.3. If you cancel your order within the specified timeframe, you will be eligible for a full refund. Cancellation requests made after this time may not be eligible for a refund.

2. Refund Process

2.1. Refunds for canceled orders will be processed to the original payment method used for the order. It may take a few business days for the refund to appear in your account, depending on your payment provider.

2.2. If you believe you are entitled to a refund, please contact us with your request, providing the necessary details to facilitate the refund process. We will review your request and process the refund accordingly.

3. Non-Delivery and Unsatisfactory Quality

3.1. In cases where delivery cannot be completed due to unforeseen circumstances (e.g., recipient not available, natural disasters, etc.), Prezzie will make a best effort to reschedule delivery or provide a refund.

3.2. If you receive a product of unsatisfactory quality, please contact us as soon as possible. We may offer a replacement or refund, depending on the specific circumstances and the product in question.

4. Contact Us

If you have any questions or concerns regarding the cancellation and refund policy, please contact us at:

+91 9390009445 ; Refund@prezzie.in